Senior Business Analyst- Health Insurance

Job Type
Emp Type
Full Time
Functional Expertise
Marketing & Communications

Job Description

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Senior Business Analyst




Position Title

Senior Business Analyst




Information Technology



Reports to


Supervises /Manages

(If applicable)

Number of staff: N/A Organisation Chart Attached

Dept/Unit Budget: TBA

Position Summary



The Senior Business Analyst is a key member of the IT team responsible for bridging the gap between IT system vendors, member funds and internal systems of the business.


The Senior Business Analyst will be required to support inflight and proposed projects and be accountable for all aspects of requirement specifications, writing business and functional requirements, business process mapping, documenting operational models and supporting all aspects of testing.


In addition, stakeholder engagement skills to facilitate workshops and ensure business requirements are met. The role requires strong analytical and conceptual thinker who understands data migrations, system integrations and business operating models from a Health Insurance viewpoint.


Key functions required for this role:


  • Minimum 5 years plus experience in project delivery as a business analyst in the health sector.
  • Strong customer focus, with the ability to communicate effectively to ensure understanding and provide practical and business-relevant advice
  • Advanced documentation skills, capable of producing high-quality documents that meet specified criteria
  • Continuous development mindset, promoting quality systems and participating in changes to systems and management processes
  • Excellent problem-solving abilities, gathering and analysing information to reach satisfactory solutions within designated timeframes
  • Technical knowledge and experience in producing business analyst deliverables for successful projects from start-up to completion
  • Out of hours maybe required


The position will have operational relationships with the CEO, General Manager of Corporate Services, Senior Managers, employees and external vendors of various products and services.



  • Work with the team in the process of evaluation, scope and completion of new development requests
  • Collaborate with stakeholders to gather business requirements and translate them into functional specifications and system design documents.
  • Liaison between our Systems, Health Funds and Vendors
  • Conduct thorough analysis of existing IT systems and processes to identify areas for improvement and recommend solutions.
  • Develop and maintain detailed business process models and workflows.
  • Work closely with technical teams to ensure the successful implementation of IT solutions and systems.
  • Conduct user acceptance testing to ensure the delivered solutions meet the business requirements including the development of test cases.
  • Assist in the development of training materials and provide support to end users during system implementations.
  • Monitor and analyse system performance and provide recommendations for enhancements or optimisations.
  • Engaging in complex data analysis to support business rules, business requirements and testing outcomes. Ensure use of SQL, Data Bricks and Power BI is consistent across the team and drives quality outcomes and results.
  • Stay updated with the latest industry trends and best practices in IT business analysis.

Qualifications - Mandatory

  • Tertiary education in Business Administration or Computer Science or equivalent
  • Extensive experience in a similar role.
  • Demonstrated experience in the development and application of business analysis frameworks and/or methodologies within medium size businesses.
  • Extensive experience in developing detailed documentation of business cases, business processes and business requirements in both technical and non-technical language.
  • Solid understanding of Project Management methodologies

Qualifications - Desirable

  • Experience in the private health industry
  • Experience working in a similar complex regulatory environment
  • Familiarity with file specifications and schemas
  • Familiarity with health data
  • Familiarity with funding models used in the private health industry
  • Familiarity with ECLIPSE hospital and/or medical electronic claiming


Desirable Qualifications:

  • Membership of a relevant professional association
  • Tertiary qualification – related discipline


Personal Competencies Required

  • Time management skills
  • Strong written and verbal communication skills

Job Competencies Required

  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Teamwork Skills
  • Problem Solving Skills
  • Self-Starter Skills
  • Listening Skills
  • Facilitation Skills
  • Analytical Skills
  • Organisational and Time Management Skills
  • Relationship Building Skills
  • Negotiation Skills
  • Modelling Skills
  • Management Skills
  • Change Management Skills
  • Reporting Skills



Note:   Statements included in this position description are intended to reflect in general the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.

Key Responsibility 1

Internal Stakeholders Management

Performance Criteria

Document business requirements

Providing updates in a timely manner

Key Responsibility 2

Working with our Member Funds/System Vendors

Performance Criteria

Consideration on how changes affect other areas of the business

Providing updates in a timely manner

Key Responsibility 3

Change Management Process

Performance Criteria

Follow Change Manage Requirements

Ensure all stakeholders have agreed with the changes

Approval to apply the change by the CIO

Key Responsibility 4


Performance Criteria

Ensure all key stakeholders are kept updated

Key Responsibility 5


Performance Criteria



Appraisal performed at 3 and 6 months from commencement of position, and then annually; or when there is a change of position or any time there is a need to review performance


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