Workforce System Manager
Job Description
Position description
| Position title |
Workforce Systems Manager |
| Division |
Symal Shared Services Pty Ltd |
| Department |
Information Technology |
Position objective
The Workforce Systems Manager is the focal point for managing implementation, governance, and support of HRIS applications at Symal. The position is responsible for effectively analysing, planning, organizing and supporting of production HRIS applications while managing risk, workload, scope, capacity, schedule, and budget. This is a hands-on role which will put you in charge of application support and analysis, while also assisting with providing solutions to application-related issues.
This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of HRIS applications and ensures that the needs of business users are fully addressed, and continuous improvement is being achieved.
| KRA |
System Management |
| Weighting |
40% |
| Tasks |
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| KPI’s |
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| Training and processes |
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| KRA |
Stakeholder Collaboration |
| Weighting |
30% |
| Tasks |
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| KPI’s |
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| Training and processes |
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| KRA |
Compliance & Security |
| Weighting |
10% |
| Tasks |
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| KPI’s |
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| Training and processes |
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| KRA |
Project Management |
| Weighting |
20% |
| Tasks |
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| KPI’s |
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| Training and processes |
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Key working relationships
| Relationship |
Nature of relationship |
| Executive Manager Corporate Services |
Reports |
| Group Manager Systems and IT |
Direct Manager |
| Group Manager – HR |
Interactions |
| Director |
Reports and Interactions |
| Chief Executive Officer |
Reports |
| Department Managers |
Reports and interactions |
Values
| Impactful |
We’re determined to make a meaningful difference for the better. We’re bold and lead the change we want to see. We’re doers. Our processes and expertise are second to none, and we deliver to the highest standards. We leave people feeling inspired. |
| Dependable |
We’re confident in our ability to delivery. Trustworthy, our track record proves we deliver what we promise. We’re a safe pair of hands. We foster honest and transparent relationships. Our clients know they can count on us. We leave people feeling confident. |
| Resourceful |
We’re always imaging new ways of solving problems and take every project as an opportunity to improve and develop unique Group. We’re committed to finding the best ways to meet and exceed our client’s expectations. We leave people feeling we’re visionary. |
| Genuine |
We demonstrate genuine care for each other, our relationships, and our environment. As a company built on family values, we respect the views and opinions of others. We have a positive, inclusive, and considerate attitude toward people, projects and planet. We make decisions based on the longer-term legacy we leave behind. We leave people feeling that we genuinely care. |
Qualifications, skills / knowledge
- Proven hands-on experience (5+ years) in managing and supporting HRIS business applications, across Recruitment, Onboarding, Learning, HCM, Workforce Management (Rostering, Timesheets, Leave Management, Award Interpretation), Payroll
- Strong technical background with hands-on knowledge of HRIS systems around System Maintenance, Troubleshooting and Improvements for HRIS platforms.
- Hands-on experience with implementations, enhancements, and integrations.
- Solid project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks effectively, and work in a hands-on capacity.
- In-depth understanding of compliance and security requirements related to HRIS applications.
- Exceptional communication skills with the ability to effectively collaborate and negotiate with stakeholders at various levels within the organization.
- Detail-oriented with strong problem-solving and analytical abilities to address problems and drive efficiencies whilst focusing on continuous improvement.
- Qualification in Human Resources, Business Administration, Information Systems, or a related field
